TERMS AND CONDITIONS
RELOCONSULT

ARTICLE 1: DEFINITIONS

Agreement: the agreement between RELOCONSULT and the Client with regards to the Services, including the T&C.

Client: a professional or an individual, client of RELOCONSULT under the Agreement. The Client may be the End-user, but not necessarily.

End-user: an individual, final beneficiary of the Services. The End-user is an employee, or a partner or family member of an employee of the Client. The End-user may be the Client, but not necessarily.

T&C: these terms and conditions of Services provided by RELOCONSULT to the Client, as part of the Agreement.

Party: either RELOCONSULT or the Client.

Proposal: RELOCONSULT’s proposal to the Client with regards to the Services, including detailed information about their nature and price. The Proposal is part of the Agreement, along with the T&C.

Service(s): the relocation and real estate services referred to on the Website and detailed in the Proposal, provided by RELOCONSULT to the Client and/or the End-user under the Agreement and the T&C.

RELOCONSULT: the Service provider under the Agreement and the T&C, being understood that RELOCONSULT is not a real estate agency.

Website: RELOCONSULT’s website available at https://www.reloconsult.nl/.

ARTICLE 2: APPLICABILITY OF THE T&C

The T&C, as part of the Agreement, apply exclusively to any Service or Proposal from RELOCONSULT. Any other document from the Client (e.g. without limitation, its own terms and conditions, etc.) shall be deemed not applicable.

The T&C are available on the Website at https://www.reloconsult.nl/terms-and-conditions/ and can be requested by email at the following address info@reloconsult.nl.

ARTICLE 3: FORMATION OF THE AGREEMENT

The Agreement between RELOCONSULT and the Client is formed once the Client has agreed to the Proposal in writing (including by email). The T&C are an integral part of the Agreement.

ARTICLE 4: TERM AND TERMINATION

The term of the Agreement is specified on the Proposal.

In case of non-performance under the Agreement or the T&C, the complaining Party shall request compliance from the non-performing Party with its obligations by registered mail.

In case of inaction or clearly inadequate steps taken towards compliance from the latter within 10 (ten) calendar days, the complaining Party shall be entitled to terminate the Agreement by registered mail with a 10 (ten) calendar days’ notice period, without prejudice to the application of Article 6 and Article 11 of the T&C.

ARTICLE 5: PROPOSAL AND PRICE

Unless otherwise specified in the Proposal, a Proposal is valid for 6 (six) months following its issuance date.

The price of the Services, including any expenses if any, are stated on the Proposal, as well as any applicable taxes such as the VAT.

ARTICLE 6: PAYMENT

Unless otherwise stated in the Proposal, the price of the Services is payable within 10 days upon invoicing from RELOCONSULT, after completion of the Services.

RELOCONSULT is entitled to withhold the performance of the Services until the payment has been made accordingly.

If the Client fails to pay on time, RELOCONSULT reserves the right to charge statutory interest compounded to the extent allowed by the applicable law under Article 14 of the T&C.

ARTICLE 7: COOPERATION

The Client and/or the End-user shall provide in a timely manner all the correct and complete information and documents requested by RELOCONSULT in order to perform the Services.

RELOCONSULT shall not be liable due to incompleteness or incorrectness of any information or document provided by the Client and/or the End-user.

The Client and/or the End-user shall inform RELOCONSULT immediately of any fact or circumstance likely to compromise the performance of the Services.

In case the Client is not the End-user of the Services, the Client shall inform the End-user of the obligations imposed on the End-user under the Agreement and/or the T&C.

ARTICLE 8: PROFESSIONAL PARTNERS

For relocation Services, RELOCONSULT may recommend professional partners such as service providers (utilities etc.), insurance companies, banks, etc.

For real estate Services on the other hand, RELOCONSULT works with professional partners such as real estate agencies that will be introduced to the Client beforehand.
Whether for relocation or real-estate Service, the Client and/or the End-user is(are) the only decision-maker on whether to use these professional partners’ services, or not.

Therefore, RELOCONSULT shall bear no liability whatsoever on behalf of these professional partners. As a consequence, in case of damage caused by a professional partner to the Client and/or the End-user, the Client and/or the End-user expressly agree(s) and undertake(s) to hold RELOCONSULT harmless from any liability whatsoever.

ARTICLE 9: PERSONAL DATA PRIVACY

RELOCONSULT’s privacy policy is available at https://www.reloconsult.nl/privacy-policy/, in accordance with the European Union General Data Protection Regulation in effect.

ARTICLE 10: COMPLAINT

If the Client or the End-user has any complaint regarding the Services under the Agreement, the Client shall immediately contact RELOCONSULT at info@reloconsult.nl, with a detailed description of the complaint, in order for RELOCONSULT to be able to respond adequately, without prejudice to the application of Article 6 of the T&C.

ARTICLE 11: LIABILITY

RELOCONSULT shall provide the Services under the Agreement and the T&C on a best-effort basis.

To the extent allowed by the applicable law under Article 14 of the T&C, the total liability of RELOCONSULT under the Agreement and the T&C shall be limited, all damages included, to twice the total amount excluding taxes paid by the Client to RELOCONSULT under the Agreement, with a maximum of 2000 (two thousand) euros.

To the extent allowed by the applicable law under Article 14 of the T&C, in no circumstances shall RELOCONSULT be liable for any indirect, and/or immaterial and/or future damages, such as but not limited to, consequential loss or damage, indirect loss, missed savings, loss of opportunity, forgone profits, etc.

ARTICLE 12: FORCE MAJEURE

RELOCONSULT shall be excused, without any liabilities including under Article 11 of the T&C, from any performance of the Services, for any period of time, in whole or in part, in case of a force majeure event, such as illness, accident, severe weather conditions, decease of a close relative, etc.

If RELOCONSULT is prevented from or delayed in performing any of its Services by a force majeure event, RELOCONSULT shall promptly notify the Client by any means and state, in reasonable detail, the nature of the force majeure event and the Services thereby delayed or prevented, with an email confirmation within 5 (five) calendar days.

ARTICLE 13: PUBLICITY

To the extent allowed by the applicable law under Article 14 of the T&C, the professional Client expressly agrees and undertakes in advance to authorise RELOCONSULT to reference the Client’s business name and logo on the Website or through any other means of communication (leaflets, brochures, etc.), in order to provide marketing content or advertisement for RELOCONSULT.

ARTICLE 14: APPLICABLE LAW

The existence, validity, construction, interpretation, performance and termination of the T&C and the Agreement shall be governed in accordance with Dutch law.

ARTICLE 15: DISPUTE

To the extent allowed by the applicable law under Article 14 of the T&C, any disputes in connection with or arising out of the Agreement or the T&C that cannot be settled amicably shall be heard and any actions exclusively brought in the competent court of the district in which RELOCONSULT is established when the dispute arose.

ARTICLE 16: CONTACT

RELOCONSULT is located in Frankenstraat 86, 2582SN, The Hague, The Netherlands.

RELOCONSULT can be reached by email at info@reloconsult.nl or by phone on +31 6 15 37 04 19.

RELOCONSULT is a sole proprietorship (‘’eenmanszaak’’) registered with The Hague Chamber of commerce with KVK no.27327877 and VAT (BTW) no.252594575.

ARTICLE 17: GENERAL PROVISIONS

In case any provision of the Agreement or the T&C is declared or become void or invalid, in whole or in part, whatever the reason, this shall not affect the remainder of such provision and the other provisions of the Agreement or the T&C, which will remain in full force.

In case of translation of the T&C, this English version shall prevail in case of discrepancy.

Any amendment to the T&C and/or the Agreement is subject to the prior written consent of RELOCONSULT.

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